Facilitation is the art of helping groups, in meetings and working sessions, to come to a conclusion, to solve a problem, to create consensus. The facilitator creates an environment in which each member of the group is heard and con-ver-sation can happen.
See: www.managementhelp.org/grp_skll/resource.htm
Generally the term Social Dialogue has been applied in negotiations between trade unions and employers' organizations. The essence of the process, uniting diverse interests for constructive change, can be applied to all situations, where conflicts divide groups and societies.
See: www-ilo-mirror.cornell.edu/public/english/dialogue/themes/sd.htm
For a consultation about facilitating a group process please contact: nzanolli@reconfigure.ch